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How star777 Handles Your Personal Data

Your privacy matters to us at star777, and this policy sets out exactly what personal data we collect when you open an account, how we use it, and…

Data collected only for account purposesUPI, Paytm, PhonePe transaction records protectedNo sale of personal data to third partiesAccount deletion available on requestIndia-region policy, subject to local law
star777 How star777 Handles Your Personal Data
PRIVACY CONTACT PATHS

Reach Us About Your Privacy Rights

If you want to access, correct or remove your personal data, or if you have any question about how star777 processes your information, our privacy support team is available around the clock.

Email Privacy Request Send a written data access, correction or deletion request to our dedicated privacy email. Include your registered account email so we can locate your records quickly and respond accurately within 72 hours.
Live Chat Support Open the live chat window inside your star777 account dashboard and select the Privacy topic. Our support staff can log your request on the spot and escalate it to the data team without delay.
Help Centre Ticket Submit a formal privacy ticket through the Help Centre portal. Tickets are tracked with a reference number so you can follow the status of your data request at any point until it is resolved.
HOW WE PROTECT YOUR DATA

Data Handling, Cookies and Account Security

We build security into every layer of your account — from the moment you enter your UPI details to the point your withdrawal clears.

Encrypted Data Storage

All personal and financial data — including UPI, Paytm and PhonePe transaction records — is stored with AES-256 encryption at rest. Decryption keys are held separately from the data and rotated on a scheduled basis to reduce exposure risk.

Cookie Controls

We use session cookies to keep you logged in and analytics cookies to understand how pages are used. You can manage or withdraw cookie consent at any time through the cookie settings panel accessible from the footer of every page.

Account Access Security

Two-step verification is available for all accounts. Every login attempt is logged with device fingerprint and IP address. If we detect a login from an unrecognised device, we send an alert to your registered email before allowing access.

Data Retention Schedule

We keep your account records for as long as your account is active and for up to five years after closure, as required for financial compliance. Once the retention period ends, your data is securely deleted from our systems.

Third-Party Data Limits

Payment processors such as UPI networks, Paytm and PhonePe receive only the transaction data required to complete a payment. We do not pass your browsing behaviour, game history or personal profile to any third party for marketing purposes.

Requesting Changes to Your Data

Write to our privacy team with your account email and the specific data you wish to access, correct or erase. We will confirm receipt within 24 hours and complete the request within 30 days, keeping you updated throughout the process.

Frequently Asked Questions About Your Privacy

The answers below address the privacy questions we hear most often from account holders in India. If your question is not covered here, reach out through live chat or the Help Centre and we will respond promptly.

We collect your full name, email address, phone number, date of birth and a government-issued ID for identity verification. If you transact via UPI, Paytm or PhonePe, we also log the payment identifiers required to process and reconcile those transactions.

No. We do not sell, rent or trade your personal data to advertisers or unrelated third parties. Data is shared only with payment processors like UPI, Paytm and PhonePe to the minimum extent needed to complete your transactions.

We retain your records for up to five years following account closure to meet financial compliance obligations. After that period, your personal data is permanently and securely deleted from our live systems and backups.

Yes. Email our privacy team from your registered address and request a data export. We will compile and send a structured copy of your personal data within 30 days. There is no charge for this request.

Contact our privacy support team via email, live chat or Help Centre ticket and request account deletion. We will process the request within 30 days. Note that some transaction records may be retained for the five-year compliance period described in our policy.

We use essential session cookies to keep you signed in and analytics cookies to improve page performance. You can review and change your cookie preferences at any time using the cookie settings panel linked in the footer of every page on our site.

Reach out to our dedicated privacy team by email or via the Help Centre. If you are not satisfied with our response, you may also raise a complaint with the relevant data protection authority applicable under local law in your region of access.